Refund Policy

The Customer's rights are protected by Legislative Decree 185/99. The Customer therefore has the right to withdraw from the contract, even partially, without explanation and without additional costs, provided that the withdrawal is communicated by registered mail with return receipt to Zumbat Hub Srls, viale abruzzi 52 Milan, within 30 working days from the day of receipt of the Products. The communication can be anticipated, within the same term, by e-mail (to the address info@sto-puzzle.it), provided that it is confirmed by registered mail with return receipt within the following 48 hours. This communication must specify the intention to withdraw from the purchase and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the invoice. The Customer must then return the product at his/her own expense by sending it to Zumbat Hub Srls, viale abruzzi 52 milano.

If the withdrawal has been exercised in accordance with the methods described, Sto Puzzle will refund the amount paid for the purchase of the product as soon as possible and in any case within 30 days from the date on which Sto Puzzle became aware of the exercise of the right of withdrawal by the Customer, provided that it has received the intact goods by the aforementioned deadline. The amount refunded will be net of delivery costs.